🧭 How to Apply for Leave¶
Every leave, whether Casual or Medical, is applied online. A leave that is not in the system is not an approved leave, even if you told someone verbally or on WhatsApp.
1️⃣ Open the Leave screen¶
Sign in to the Sales app and open Leave: merciglobal.ae/sales/?view=leave
2️⃣ Fill in the form¶
| Field | What to enter |
|---|---|
| Start date / End date | First and last day of leave, from today onwards. The number of days is calculated automatically, up to 10 days at a stretch. |
| Category | Casual Leave or Medical Leave. See Leave Policy for the difference. |
| Reason for leave | A short, honest reason. This is mandatory. |
The form warns you before you submit when:
- Same-day Casual Leave is picked: it must be applied by 06:40 AM. After that the button is locked. Speak to your approver directly.
- Medical Leave is picked: it reminds you that treatment documents will be needed. See Medical Leave & Documents.
- You are booked for a demo, client meeting or CRM visit on any of those days: leave cannot be applied until that booking is rescheduled, reassigned or cancelled.
3️⃣ Submit¶
Press Submit leave request once. The button locks while the request is sent. The request goes by e-mail to your approver:
- Developers → Production Head (Asst. Production Head as backup)
- Everyone else → HR Manager
Until a decision is made, the approver is reminded every 2 hours.
4️⃣ Get the decision¶
You receive an e-mail saying the leave is Approved or Rejected, with the approver's remarks. The status also shows on your Leave screen.
- Approved: the days show as Absent (approved leave) on your attendance. There is no penalty.
- Rejected: if you stay absent anyway, the days count as absence without approved leave and are double-deducted.
5️⃣ Medical Leave only: upload treatment documents¶
On the approved Medical Leave in your Leave screen, use Upload treatment document. Do this within 7 days after the leave ends. Each document is signed off individually, and the status is shown on the leave:
| Status shown | Meaning |
|---|---|
| 📄 Treatment documents required on resuming duty | Nothing uploaded yet |
| 🕑 Awaiting sign-off | Uploaded and waiting for review. You are not penalised for the wait. |
| ⚠ Rejected, please upload again | Upload a replacement before the deadline |
| ✅ Treatment documents approved | Leave fully settled |
❓ Quick Answers¶
- I'm sick this morning. Can I take Casual Leave? Only if you apply by 06:40 AM. Otherwise inform your approver and apply for Medical Leave the same day. It also needs treatment documents.
- Can I apply for yesterday? No. Past dates cannot be picked in the form. Apply on the day itself; if illness prevented that, contact HR.
- I need 2 weeks off. The maximum is 10 days in one application. Speak to HR first.
- I applied twice by mistake. The system rejects a second request covering the same days.