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MerciGlobal Cloud ERP

Job Description (JD) – Team Leader (Implementation / Delivery)

📌 Position Title

Team Leader – ERP Implementation / Delivery

📌 Department

Projects / Delivery

📌 Reporting To

Project Manager / Production Head

📌 Direct Reports

Functional Consultants / Technical Consultants / Junior Executives (as applicable)

🔎 Job Summary

The Team Leader is responsible for supervising and guiding a team of ERP consultants or technical resources to ensure timely and quality execution of assigned implementation tasks.

The role acts as the operational bridge between the Project Manager and execution team, ensuring adherence to scope, timelines, quality standards, and documentation protocols. The Team Leader ensures productivity, accountability, and structured task execution within the team.

🎯 Key Roles & Responsibilities

1️⃣ Task Planning & Allocation

  • Break down project tasks into actionable activities
  • Assign responsibilities based on skill competency
  • Define daily/weekly targets for team members
  • Ensure clarity of scope and deliverables before task initiation

2️⃣ Execution Monitoring

  • Monitor progress of assigned implementation/configuration tasks
  • Track milestone adherence
  • Ensure timely completion of deliverables
  • Identify bottlenecks and escalate risks proactively

3️⃣ Functional / Technical Oversight

  • Validate configurations and customizations before client review
  • Ensure requirement alignment with SRS and approved scope
  • Review documentation prepared by team members
  • Ensure quality compliance before UAT

4️⃣ Client Coordination Support

  • Support Project Manager in client meetings
  • Participate in requirement workshops when required
  • Clarify functional queries raised by clients
  • Ensure MoM action items are executed by team

5️⃣ Quality & Documentation Governance

  • Ensure proper documentation of configurations and changes
  • Maintain version control discipline
  • Validate test cases before UAT execution
  • Ensure internal QA checklist compliance

6️⃣ Team Supervision & Performance Management

  • Conduct daily stand-up/review meetings
  • Monitor individual productivity levels
  • Provide mentoring and technical guidance
  • Address minor internal conflicts
  • Ensure accountability and ownership within team

7️⃣ Issue Resolution & Escalation Control

  • Resolve day-to-day operational issues
  • Ensure bugs are logged properly in tracking system
  • Follow up on resolution within SLA
  • Escalate critical issues to Project Manager in timely manner

8️⃣ Continuous Improvement

  • Identify recurring errors and implement corrective actions
  • Suggest process improvements to enhance productivity
  • Support standardization of implementation templates

🛠 Required Skills & Competencies

Technical & Domain Skills

  • Strong understanding of ERP implementation lifecycle
  • Functional knowledge of Accounting, Inventory, CRM, HR, or relevant modules
  • Ability to interpret SRS and convert into execution tasks
  • Familiarity with bug tracking and documentation tools

Leadership & Coordination Skills

  • Ability to manage small to mid-sized teams
  • Strong task delegation and follow-up capability
  • Effective communication skills
  • Problem-solving and analytical ability
  • Time management and prioritization skills

Behavioral Competencies

  • Ownership mindset
  • Structured and disciplined working approach
  • Ability to work under deadlines
  • Team collaboration orientation
  • Client-focused attitude

📊 Key Result Areas (KRA) – Team Leader

The following KRAs shall form the measurable basis for performance evaluation:

1️⃣ Task & Milestone Adherence

  • ≥ 95% task completion within assigned deadlines
  • Minimal spillover to next milestone phase

2️⃣ Team Productivity

  • Team task adherence ≥ 90%
  • Balanced workload distribution
  • Reduction in rework hours

3️⃣ Quality Metrics

  • Low defect rate in reviewed deliverables
  • Minimal configuration errors identified during UAT
  • Reduction in recurring bugs

4️⃣ Escalation Control

  • Reduced internal escalations
  • Timely escalation of high-risk issues
  • SLA compliance for bug resolution follow-up

5️⃣ Documentation Compliance

  • 100% documentation completeness for assigned modules
  • Proper MoM action tracking
  • Version control adherence

6️⃣ Client Interaction Support Effectiveness

  • Positive feedback from Project Manager on coordination
  • Clarity and accuracy in client-side explanations

7️⃣ Team Development Contribution

  • Skill enhancement of junior members
  • Low conflict within team
  • Knowledge-sharing sessions conducted periodically

📈 Performance Evaluation Framework

The evaluation of the Team Leader shall be based on:

  1. Achievement of defined KRAs and milestone adherence.
  2. Quality and accuracy of deliverables produced by the team.
  3. Alignment with MerciGlobal Cloud ERP’s standard performance evaluation system, including leadership effectiveness, accountability, collaboration, and professional conduct.

A combined quantitative (KRA-based) and qualitative (behavioral and leadership-based) evaluation approach shall determine the final performance rating.

📌 Suggested Performance Weightage (Optional)

KRA Category Suggested Weightage
Task & Milestone Adherence 25%
Team Productivity 20%
Quality Metrics 20%
Escalation & SLA Control 10%
Documentation Compliance 10%
Team Development 15%

🚀 Role Impact

The Team Leader directly influences:

  • Project execution speed
  • Quality of ERP implementation
  • Team discipline and productivity
  • Client satisfaction at execution level
  • Reduced project risk exposure