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MerciGlobal Cloud ERP

Job Description (JD) – Project Manager (ERP / Software Implementation)

📌 Position Title

Project Manager – ERP Implementation

📌 Department

Project / Implementation

📌 Reporting To

Director / Head – Production

🔎 Job Summary

The Project Manager is responsible for end-to-end delivery of MerciGlobal Cloud ERP implementation projects. The role encompasses project planning, execution, monitoring, governance, risk control, stakeholder communication, and successful project closure. The Project Manager ensures delivery within defined scope, timeline, and budget while maintaining high standards of quality, compliance, and client satisfaction.

The role demands strong ERP domain expertise, structured project management capability, and client-facing leadership.

🎯 Key Responsibilities

1️⃣ Project Planning & Initiation

  • Define project scope, objectives, deliverables, and success criteria
  • Prepare and obtain approval for Project Charter
  • Develop detailed Project Plan (WBS, milestones, dependencies)
  • Resource planning and allocation (Functional + Technical teams)
  • Define project timelines and milestone schedules
  • Conduct risk identification and mitigation planning
  • Establish governance structure and communication matrix

2️⃣ Requirement & Scope Management

  • Coordinate SRS (Software Requirement Specification) finalization
  • Ensure complete documentation of functional & technical requirements
  • Conduct scope validation workshops with stakeholders
  • Freeze scope post sign-off and manage change control process
  • Maintain change request log and impact analysis documentation
  • Prevent scope creep through structured approvals

3️⃣ Team Coordination & Leadership

  • Assign tasks and define accountability (RACI matrix)
  • Conduct internal sprint/review meetings
  • Monitor productivity and milestone adherence
  • Ensure cross-functional collaboration
  • Resolve internal conflicts and resource bottlenecks
  • Mentor and guide team members for performance improvement

4️⃣ Client Communication & Stakeholder Management

  • Act as Single Point of Contact (SPOC) for the client
  • Conduct project kickoff meetings
  • Lead weekly/bi-weekly project review meetings
  • Share structured status reports and Minutes of Meeting (MoM)
  • Manage stakeholder expectations and escalations
  • Provide proactive risk communication to clients

5️⃣ Project Execution & Monitoring

  • Track project milestones and deliverables
  • Monitor adherence to scope, cost, and timeline
  • Ensure completion of configuration, customization, and integration tasks
  • Ensure User Acceptance Testing (UAT) execution and signoff
  • Ensure bug resolution within defined SLA
  • Maintain project dashboards and performance trackers

6️⃣ Quality Assurance & Compliance

  • Ensure complete and version-controlled documentation
  • Ensure Unit Testing and Integration Testing completion
  • Validate audit trail requirements and compliance checks
  • Maintain quality control metrics
  • Ensure readiness for Go-Live checklist

7️⃣ Project Closure & Handover

  • Obtain final UAT sign-off
  • Ensure smooth Go-Live execution
  • Complete formal project closure documentation
  • Conduct knowledge transfer to Support team
  • Submit final documentation set to client
  • Collect client feedback and conduct closure review

🛠 Required Skills & Competencies

Technical & Domain Knowledge

  • Strong understanding of ERP implementation lifecycle
  • Knowledge of Accounting, Inventory, CRM, Procurement, HR modules & Other modules
  • Understanding of cloud-based ERP architecture
  • Basic understanding of database and integration concepts
  • Clear understanding of software development requirements as required on role of a software developer.

Project Management Skills

  • Risk management and mitigation planning
  • Cost and budget monitoring
  • Change management process control
  • Documentation governance
  • Vendor and stakeholder coordination

Behavioral Competencies

  • Strong leadership and decision-making skills
  • Excellent verbal and written communication
  • Structured problem-solving ability
  • Client handling and negotiation capability
  • High accountability and ownership mindset

📊 Key Result Areas (KRA) – Project Manager

The following KRAs are measurable performance indicators for appraisal:

1️⃣ On-Time Project Delivery

  • ≥ 90% projects delivered within agreed timeline
  • Milestone adherence ratio > 95%
  • Delay variance ≤ 5%

2️⃣ Budget Control & Resource Efficiency

  • Project cost variance within ±5%
  • Resource utilization efficiency > 85%
  • Controlled overtime and rework cost

3️⃣ Client Satisfaction & Retention

  • Client feedback score ≥ 8/10
  • Escalation rate < 5% per project
  • Positive client references or repeat business contribution

4️⃣ Scope & Change Management

  • 100% documented change requests
  • Zero unauthorized scope expansion
  • Proper impact analysis for all CRs

5️⃣ Documentation & Compliance Governance

  • 100% SRS, Project Plan, and Closure documentation completed
  • MoM maintained for all official meetings
  • Proper support handover documentation

6️⃣ Team Performance & Collaboration

  • Task completion adherence > 90%
  • Low team attrition within project duration
  • Zero major unresolved internal conflicts
  • Cross-functional coordination effectiveness

7️⃣ Quality & Post Go-Live Stability

  • UAT approval within first 2 cycles (target)
  • Critical bug rate < 3% post Go-Live
  • Minimal production rollback incidents

📈 Performance Evaluation Framework

The overall evaluation of the Project Manager shall be based on:

  1. Measurable accomplishment of the defined KRAs and performance metrics outlined in this document.
  2. Adherence to project governance standards, delivery discipline, and quality benchmarks established by MerciGlobal Cloud ERP.
  3. Alignment with the company’s Standard Performance Evaluation System, including behavioral competencies, leadership effectiveness, compliance adherence, and organizational contribution.

KRA achievement will form the quantitative basis of appraisal, while the company’s standard evaluation framework will assess qualitative parameters such as professionalism, collaboration, ownership, innovation, and cultural alignment.

Final performance rating shall be determined through a balanced scorecard approach combining KRA performance metrics and organizational evaluation criteria.

📌 Performance Evaluation Weightage (Optional Recommendation)

KRA Category Suggested Weightage
On-Time Delivery 20%
Budget Control 15%
Client Satisfaction 20%
Scope Governance 10%
Documentation & Compliance 10%
Team Performance 15%
Quality Metrics 10%

🚀 Role Impact

The Project Manager plays a mission-critical role in ensuring successful ERP adoption at client organizations. Effective performance in this role directly impacts:

  • Revenue realization
  • Client retention
  • Brand reputation
  • Operational scalability
  • Long-term service contracts