🟦 Project-Based Incentive Policy – Merciglobal Cloud ERP
🎯 Purpose
To ensure accountability, motivation, and smooth execution within Merciglobal Cloud ERP’s software development lifecycle through a structured incentive policy. Incentives are granted only after client satisfaction and official project closure.
📌 Scope
Applies to all project-based development teams:
- Projects Coordinator
- Projects Head
- Team Leader
- Senior Developer
- Junior Developer (where involved)
✅ Incentive Release Triggers
Incentives are processed only when all of the following conditions are fulfilled:
- ✅ Project fully delivered
- ✅ UAT sign-off received from client
- ✅ Payment received from client
- ✅ Client testimonial (written + video) collected
- ✅ Documentation and training completed
- ✅ No major bugs pending post-go-live
🧑💻 Role-Wise Responsibilities
a) Senior Developer (Primary Owner)
- Full development ownership
- Coordinate with client for technical needs
- Execute customizations
- Lead implementation & training
- Resolve bugs
- Prepare project documentation
- Collect testimonials
- Support TL with planning & timelines
b) Team Leader (Execution Controller)
- Mentor and support the senior developer
- Monitor daily progress
- Review code, logic, and documentation
- Ensure adherence to timelines
- Handle medium-level technical issues
- Ensure overall delivery quality
- Escalate critical issues to Projects Head
c) Projects Head (Architect & Escalation Handler)
- Final technical supervision
- Approve architecture and workflows
- Handle major escalations
- Evaluate go-live readiness
- Ensure client satisfaction
- Support TL during critical blocks
d) Projects Coordinator (Communication Backbone)
- Schedule client demos
- Maintain daily communication with client
- Document meeting discussions
- Follow up on pending inputs
- Ensure clarity between team and client
- Track and maintain project timelines
- Confirm testimonials and closure meetings
💰 Project Incentive Distribution
Standard Distribution – % of Project Value
| Role | Share (%) | Reason |
|---|---|---|
| Senior Developer | 5.00% | Core execution & involvement |
| Team Leader | 1.00% | Monitoring and QA |
| Projects Head | 0.75% | Architecture & escalation |
| Projects Coordinator | 0.50% | Client communication |
⏱️ Timeline-Based Bonus Policy
| Bonus Type | Eligibility | Amount |
|---|---|---|
| On-Time Completion | Each team member | ₹1,000 |
| Zero-Bug Delivery | Senior Dev & TL (within 30 days) | ₹500–₹1,000 |
| Google Review (5-Star) | Each team member | ₹1,000 |
📹 Testimonial Collection SOP (Mandatory)
Who Collects?
- Senior Developer assigned to the project
When?
Immediately after:
- ✅ UAT sign-off
- ✅ Final training
- ✅ Full payment received
For internal use by:
- 🧑💼 Merciglobal Cloud ERP Project Teams
- 🛠️ Merciglobal Developers
- 💼 Merciglobal Sales Personnel
Ensure this policy is shared during project planning to align expectations and maximize performance outcomes.
Last Updated: November 2025